Card Services jmu.edu/cardctr
What is a JACard? JACard stands for James Madison University Access Card. Why do I need a JACard? JACard is your official JMU identification and your passport to most services on campus. What are the requirements to obtain a JACard? You must be enrolled in classes and have a government-issued photo ID, such as a driver’s license. Do I need to replace my JACard every year? No. Your card is good as long as you are a student at JMU. We do replace lost, damaged or stolen cards but there is a fee. Normal wear and tear is replaced free of charge (This is determined by management in Card Services). How much does it cost to replace a lost or damaged card? Replacement cards cost $20. Where do I report a lost card? On the web at jmu.edu/cardctr any time of the day or night, call 568-6446 from 8 a.m. – 5 p.m., Monday, through Friday. After hours, contact campus police in Anthony-Seeger Hall. What is a FLEX account? A FLEX account is a pre-paid debit account. It operates like a checking account without having to write checks, pay a service fee or balance your account. There are no annual fees. You do not have to worry about carrying cash or checks around with you while you are on campus. All you need is your JACard. How do I add money to my FLEX account? Add to your account via the web, phone, mail, fax or in person. Credit card charges may be phoned in or made on our website, jmu.edu/cardctr. You may also add cash to your account at remote terminal locations. There are remote terminals at Carrier Library, UREC, Rose Library, EnGeo, Student Success Center, Festival and Memorial Hall. Family members can add funds to your account any time via the web, by calling 568-6446 or by mailing a check to Card Services. What is Mobile ID? An app that will allow students entry into labs, classrooms and other non-residential spaces that they have approved access to and that have been labeled for Mobile ID. The app will also enable students to pay for vending, laundry and meals at some locations across campus from their phone. While Mobile ID offers added convenience, it is not meant to replace JACards. It is very important that students continue to carry their JACards as there are still areas on campus unable to accept Mobile ID. It is also important to note that in the interest of public safety, Mobile ID will not allow students entry into residence halls. The use of a JACard is still required to access those spaces.
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