Information Technology jmu.edu/computing Information Technology provides and supports computing and electronic communication services for all JMU students, faculty and staff. What do I need to know as a new student about technology on campus? Click “New to JMU?” on the IT website for details on all of the services listed below: Help and Support • IT Help Desk - located on the 4th floor of the Student Success center; supports IT services, such as computing accounts, connectivity and software • Computing Labs - located throughout campus; provides general use computers, pay-for-print and wireless printing • Hardware Repair - provided by the Madison CyberZone in the Bookstore; an Apple Authorized and Dell Certified hardware repair center • LinkedIn Learning - free online access to video tutorials Accounts and access • eID - access to MyMadison, Canvas, JMU’s free version of MS Office 365 and OneDrive, JMU- Official-Wireless • Duo - 2 factor authentication provides an added layer of security for access to systems on campus • MyMadison - student self-service for enrollment, class schedule, emergency notification and other personal and academic information • Dukes email - official student email Cable TV is available in each residence hall room and lounge areas, streaming campus wide Internet and Network • MyResNet - wireless and wired internet service and support in the residence halls • JMU-Official-Wireless - network available throughout campus Security • Report technology security or abuse issues to abuse@jmu.edu • LiveSafe – share information and receive notifications regarding important safety information in your community. Download the app!
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