Technology How do I get information or answers to my technology questions?
Tech needs? The Madison CyberZone, within the Book- store, offers computer systems, software and peripherals at special academic pricing. The CyberZone also provides computer hardware and software recommendations by major. The CyberZone partners with JMU Infor- mation Technology and academic depart- ments to make sure all of its computers meet class requirements. CyberZone systems meet or exceed recommended spec- ifications and receive on-campus warranty service. Madison CyberZone is an Apple Authorized Service Provider and Dell computer warranty repair center, providing both in and out of warranty repair. These services include: ◆ Testing, diagnosis and replacement/repair of Apple and Dell systems ◆ Accidental Damage repair under AppleCare+ for Mac ◆ Accidental Damage repair under Dell’s CompleteCare ◆ Facilitating shipping for Dell’s Mail-in warranties ◆ Limited out-of-warranty support for other brands of computers
WEBSITE: Quick Start Guide
Use the Quick Start Guide for information on: ◆ Installing Microsoft Office & other software ◆ How to access the Internet on campus ◆ Computer recommendations ◆ MyMadison ◆ Setting up your TV on campus For additional support, contact the IT Help Desk:
For hardware warranty repair
information, call the Madison CyberZone at 540-568-3989 or visit the Quick Start website.
CALL: 540-568-3555
helpdesk@jmu.edu
Computer Security Computer crime is much more common and easier to perform than people realize. Keep your computer running well by using tips and security infor- mation from the Quick Start Guide. Should I bring my own computer/printer? Yes, you should bring a computer from home, as long as it meets minimum specifications and is set up securely. There are also more than 500 computers in labs available to all students, including two 24/7 labs and three assistive technology labs. The labs offer printing, as well as free access to a wide vari- ety of software to complete class assignments or conduct research. Windows or Mac? Visit JMU’s Computer Recommendations for Incoming Students to see which operating system and computer config- uration is best for your major. Information Technology strongly discourages the use of Chromebooks.
JMU Bookstore computers include
Apple
Dell
At least 3-year on-campus hardware warranty support (Laptop batteries are considered consumable and are typically
✓ ✓
covered for only one year. See more information here.
On-Campus Accidental Damage Repair (AppleCare+ for Mac) (Dell CompleteCare) Loaner Program (The CyberZone has a limited number of loaner laptops available while your computer is being serviced)
✓ ✓
✓ ✓
24
JMU.EDU/ONEBOOK
Powered by FlippingBook